Privacy Policy

Last Updated: 14.08.2025

This Privacy Policy explains how Setsquare Surveyors (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website https://setsquaresurveyors.co.uk or otherwise interact with us.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Setsquare Surveyors
19 Borough High Street, London, SE1 9SE
Email: eleanor.burke@setsquaresurveyors.co.uk
Telephone: 020 7375 6390

2. Information We Collect

We may collect and process the following types of information:

a. Personal Identification Information

  • Name

  • Email address

  • Telephone number

  • Job title and company name (if applicable)

  • Any other information voluntarily provided through our website forms, email, or telephone.

b. Technical & Usage Data

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring website

  • Pages you visit and the time spent on them

  • Other usage and diagnostic information (collected via cookies and similar technologies – see our Cookie Policy).

c. Service-Related Information

  • Details of property, projects, or surveying requirements you provide when enquiring about or using our services.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your enquiries and provide our surveying services.

  • To fulfil contractual obligations and manage ongoing projects.

  • To send important service communications, updates, and relevant information.

  • To improve our website, services, and client experience.

  • To comply with legal or regulatory requirements.

  • For marketing purposes (only where you have given your explicit consent).

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract – processing is necessary for the performance of a contract or to take steps before entering into a contract.

  • Consent – you have given clear consent for us to process your data for a specific purpose.

  • Legitimate Interests – processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

  • Legal Obligation – processing is necessary to comply with the law.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Service Providers & Partners – such as IT, hosting, email, and analytics providers who help us operate our website and deliver services.

  • Professional Advisors – such as legal, accounting, or insurance providers.

  • Regulatory Bodies & Law Enforcement – where required by law.

All third parties are required to respect the confidentiality and security of your personal data and to use it only in accordance with our instructions.

6. International Data Transfers

If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as UK International Data Transfer Agreements or adequacy regulations.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict processing of your data.

  • Withdraw consent at any time (where applicable).

  • Request data portability in certain cases.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

10. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.
Full details are available in our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we process your data, please contact:

Setsquare Surveyors
19 Borough High Street, London, SE1 9SE
Email: eleanor.burke@setsquaresurveyors.co.uk
Telephone: 020 7375 6390